Customer Testimonials – Maui

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DealerRater Apr 10, 2021

The Salesman Treyson, Manager Eric, and General Manager were extremely helpful and always available. This is my 4th Lexus, and they treated me like family.

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DealerRater Apr 8, 2021

On 3/23/2021 I leased a new Lexus UX200. Called Andrew Yi who was awesome from start to finish. Worked with Andrew previously when I purchased a slightly owned CT 200. His friendliness and customer service is always top notch. I love driving my new Vehicle and hope Andrew is around in 3 years 🙂

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DealerRater Jul 29, 2020

Enjoying my new Lexus....Stephanie Gan is the best. This is my second car from this dealership...nothing but superb customer service! I would recommend this to anyone searching for a new car...

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DealerRater Mar 31, 2020

I am so pleased with my agent, Sandy Kelly, who is very efficient and knowledgeable as well as being totally pleasant and helpful. I'll surely recommend her to anyone who is in the market for a car.

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DealerRater Nov 26, 2019

Stephanie was so awesome I can't thank her enough. She was so patient and understanding, even though I cancelled my transaction due to some unforeseen things come up at the last minute. Then after I got that sorted out I was able to still purchase the car I ordered. They were so nice and held it for me. She went over everything about the car and helped me set everything up before I left the lot. We now have 3 Lexus's in our family.

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DealerRater Jul 4, 2019

Stephanie was super patient with us with our multiple questions . She did a great fob showing us all of the car features and explained all of the various services we get for the next 1-10 years. I will be a repeat customer!

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DealerRater Apr 25, 2019

Ms. Dorinda Shimazu, An Outstanding Representative of Lexus. She made our buying experience a Joy & Testament of Customer Service! We wish to commend "her" for Outstanding Service!

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DealerRater Apr 9, 2019

Purchased our third Lexus from this dealership. Rodney Aki was our salesman each and every time. Buying a new car can often be an ordeal. Rodney has always gone out of his way to help with the process. Friendly, honest, courteous. I recommend Rodney if you’re looking for a Lexus Facilities at Servco Lexus are little worn compared to other luxury car dealerships but the staff’s attitude more than make up for it.

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DealerRater Dec 14, 2018

The salesperson made this deal happen. This would be my third Lexus I purchased from this Lexus dealer. His spent time to go over the operation of the on board system

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DealerRater Dec 11, 2018

Sandy Kelly is the most helpful salesperson at the Lexus dealership. This is my second new car I've purchased at Lexus and I am very pleased with all aspects of Lexus to include David from finance to the maintenance and service writers.

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DealerRater Dec 7, 2018

Service was outstanding from Gordon Tasaka (sales), Lauren Kimura (financial), and all other Lexus representatives. They all were professional, personable, provided suggestions, and did not appear to be pushy at all. They made me feel like a valued customer. I researched all my options, and based my decision to trade-in my RX400H for a NX300H (new). I have dealt with Gordon for many years, and he has never changed. He's someone who is trustworthy to be upfront. Outstanding service! 😀

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DealerRater Aug 10, 2018

I have purchased about 8-9 Lexus automobiles from Roy. His knowledge of Lexus automobiles is excellent and he has been very helpful when choosing models or colors. There were times when I hesitated about a particular color he recommended for me and each time I was very happy with the suggestion. Roy's after purchase familiarizing with the automobile is also excellent. He recently walked me through the electronics on my new fully loaded FSport RX and it was as easy as 1-2-3! My phone was paired, all my safety features were turned on and set to my driving ...

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DealerRater Jul 20, 2018

Just bought my second new Lexus from Servco Lexus. Wes is an extremely knowledgeable, professional and congenial sales representative for Lexus. I didn't have to endure the typical automotive sales tricks. I got the best offer the first time. Wes was also very helpful in demonstrating the different features the car has. I am very pleased with my experience with Wes and Servco Lexus.

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DealerRater Jul 19, 2018

This was my 2nd experience with Rodney Aki and he provided me with the same caring and excellent service as the 1st time. Thank you, Rodney. Enjoying my car very much. I

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DealerRater Jun 28, 2018

Allen is a great dealer.. we got my new rx car to him...100% I recommend to my friends and family. And he follow up hows my car after I buy..

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DealerRater Jun 22, 2018

Came by, and with the help of Wesley Osaki, I got my car fast and easy within just a couple hours. Set everything up for me without even asking and just great customer service. Definately will come back in the future! Thanks!

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DealerRater May 25, 2018

Been with Roy and Lexus for 20+ years. Reliable, Friendly and Professional. Thank you for your years of service for me as well as my family.

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DealerRater May 17, 2018

Rodney Aki is very honest and upfront, I feel very comfortable by the way I and my family were served. Very polite to us and he took time to explain the different features of the vehicle.

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DealerRater May 17, 2018

My second Lexus from Rodney Aki. He has been a great help to me over the years. I bought because of Lexus quality, Rodney's help, the service staff and the location of your showroom and service/repair shop.

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DealerRater May 11, 2018

Happy with our new GS 350 and thank Sean Son for his expertise, friendliness and service! If you're looking into a Lexus, see Sean Son at Servco Lexus; you won't be disappointed!

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DealerRater Mar 10, 2018

We are very happy with our new SUV, our 4th Lexus. Excellent service from Danny, Tony, Reece! We would recommend this Lexus Dealership to everyone.

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DealerRater Feb 6, 2018

Oh so Beautiful SUV. The whole vehicle purchase was smooth! Rodney our sales rep was top notch, thank goodness. We have purchased quite a few cars from Other dealers like Ford, Chevy and Lexus HNl beats them all quick transaction friendly and comfortable dealership to do business with. Although their brand is highend An almost intimidating because of the luxury, as the average person they still made us feel like we were meant to shop there too and we could get whatever we wanted. Stop by there an see for yourself. So Happy we did, just <3 our RX f ...

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DealerRater Jan 21, 2018

Our experience with Melan was extremely great! He was very helpful and so personable; always considerate and felt comfortable dealing with him. Answered all of our questions and concerns. Derek too, very professional and friendly.

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DealerRater Dec 31, 2017

Service is Excellent and always courteous. Makes customers feel like family. I Have purchased my 3rd Lexus from Andrew Yi., and would recommend him to anyone who wants to purchase a Lexus. Stephen Chin (R)

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DealerRater Oct 12, 2017

Great service, well explained information about my RC F Sport. We’re so happy we found the right team to deal with.More power to all

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DealerRater Oct 8, 2017

Honest, sincere, no hassle. Being a woman I thought I would be intimidated but Mike answered all my questions & gave good information to buy the Lexus I wanted. No regrets.

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DealerRater Aug 31, 2017

Of all the many things we had to arrange for our move to Honolulu from the mainland, by far the easiest process was buying our new cars, two Lexus NX. From the order to the delivery, Sean Son made things so easy and effortless, and it was very much appreciated!!

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DealerRater Apr 1, 2017

I wasIntroduced to this dealership by a previous buyer. The previous buyer recommended Johnny Platiro most highly as the person with whom to deal with. The previous buyer was in every way correct. To me, having owned my own business for more that thirty years, the title above is indicative of the success pattern for ANY business. This dealership reflects all the good and essential qualities The Salesman was at all times a gentlemen and a positive source for a successful business. He spent much time explaining the various features of this complex electronic vehicle. Being somewhat electronically challenged I ...

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DealerRater Mar 21, 2017

Way back in 1990 Servco Lexus was known as Lexus Hawaii, The service was always Excellent and still is today. In 1998 my Wife Marion and I met Roy Kuboyama and bought a ES300 from him, since that time we have always Lexus autos from him. he is always concerned about what do we want and always looking out for our welfare, Since then we have had a 1998 ES300, 2005 RX330, 2009 ES350, 2010 IS250 (my car) 2011 IS250, 2013 IS250C, 2013 CT200h and a 2017 NX200t all great cars - excellent quality, style, finish and value. We will always be a Lexus family, Thank you ...

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DealerRater Jan 6, 2017

I receive such a wonderful service from Wesley Osaki. He is so patient and he take the time explaining everything about our new car. This is our second Lexus we always receive special attention from everyone.

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DealerRater Sep 27, 2016

Aloha Lexus for my dream car! You made my experience a memorable one. No hassles, no bargaining, just straight forward. Very professional. I strongly recommend Mike to anyone looking for a Lexus!! Aloha

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DealerRater Jul 29, 2016

Great service from Rodney at the Kapiolani Dealership. Easy going, no pressure and patient attention. Looked out for our best interest and smooth sale transition. Love our new 2016 RX350....many years to come.

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DealerRater Jun 7, 2016

Recently when I called for help, Eric Chang and Roger Castillo provided expert services in rapid and accurate help in a professional manner. I am convinced that their strength of character, honesty, integrity, and perserverance makes Roger and Eric a top-notch associates at Lexus of Maui.

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DealerRater Apr 29, 2016

Individual, personalized and amazing attention received from Keali'i. He took the time to explain and didn't push you to make a decision. Would highly recommend Servco Lexus.

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