Customer Testimonials – Honolulu
I'm not much of go to the car dealership kind of guy. I am more of a used car do it myself maintenance kind of guy, but sometimes it's necessary. I went there because hybrid cars are beyond my current skill set. I think we got very lucky when Jason K became our service consultant. From our initial meeting, he's been very friendly, personable and transparent. He's been very open about what to expect when checking in our car for service and diagnostics. He prepared us for the worst, and fortunately that didn't happen, but at least we were informed. ...
Went to the parts dept.,and was out in 10 min. SERVCO Lexus excudes customer service, and first class personnel, of course there a price that you pay, but well worth it.
They are straight up! None of the BS markups or fake negotiations to wear you out. I have never had such an easy time car shopping and trust me, done a lot of that. Just answered my questions and I went on a test drive and now I own my first Lexus. I got the NX. SWEET!
This is the best service I have experienced from a dealership service department thus far!! My service advisor, Jason Arakaki, was patient and very helpful but also went above and beyond to squeeze me in on short notice to get new shoes for my IS and it was all done in less than 40 minutes! Like, WOW!!! And, my baby got cleaned again. Thank you, Jason, for a wonderful experience today!
When your car tells you it's time for some love, you bring it in to Lexus. It's quick and easy to schedule an appointment. Even though they open at 7, the guys are there early to open up and graciously welcome you in. No request is too small, you can ask them to check whatever you think needs their mechanical attention. Thank you Doug for not rolling your eyes with my service request LOL. After he checked the mileage and did a walk around, he came back in to explain the service that would be done and provided the cost estimate. ...
Went to the preowned side. Looking for an RX 350 for the wife. We were helped by Sean Son, who actually works the new side. Looked at a 2013, he showed us all the work that was done by Lexus as well as the Carfax. Everyone there were friendly and atmosphere comfortable. We bought the car and Sean instructed her on the bells and whistles. No rush and no pressure, he even followed up with a call the next day to make sure everything was okay. Thank you Sean
Nice comfortable waiting area and quiet
Had a wonderful experience with Andrew Yi! I just purchased a 2013 es 300h and the process was smooth, quick and stress free! He really truly helped make the buying process as pleasant as possible and fought on my side to get the price we were happy with! I'll most certainly go back to him for future cars. Cheers Andrew!
Thank you Steven kalani Felix and floor manager Wesley amor. I had an amazing experience I am very happy for the service you provided. Steven took his time and explained everything to me, I never felt pressured he went above and beyond. The dealership itself was very clean and we left dealerships feeling very pleased. Kudos to mike Hamada!
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