Customer Testimonials – Honolulu
On January 18, 2021 I had the pleasure of working with Sales Consultant Ethan Medrano. From my first early morning online inquiry to well past closing, Ethan was patient, efficient, informative and extremely good-natured. His welcoming demeanor and professionalism made the entire sales process seamless. Ethan went far beyond being accommodating. He provided superior service, made himself available via email, phone and text, always provided a prompt, accurate and a personable reply.Ethan has demonstrated the natural talent and work ethic that Servco Lexus Honolulu should both value and nurture for their flagship location's future growth.From my experience with Consultant Ethan ...
On January 18, 2021 I had the pleasure of working with Sales Consultant Ethan Medrano. From my first early morning online inquiry to well past closing, Ethan was patient, efficient, informative and extremely good-natured. His welcoming demeanor and professionalism made the entire sales process seamless. Ethan went far beyond being accommodating by providing excellent service, making himself available via email, phone and text, always providing a prompt, accurate and a personable reply. Ethan has demonstrated the natural talent and work ethic that Servco Lexus Honolulu should both value and nurture for future growth. From my experience at Servco Lexus Honolulu, I would ...
Bought a used car yesterday from Jason Thai. It was a fantastic experience! Great car and really exceptional service. No pressure, helpful, and VERY knowledgeable. He went out of his way for me, even drove the car to Kailua so I did not have to get someone else to help me pick up the car. Very smooth and professional transaction all around including the finance portion. I highly recommend Servco Lexus. I will certainly go there first for any future car needs.
I saw a pre-owned vehicle advertised on their website. They made it easy and was accommodating with scheduling an appointment last minute. It was my first time purchasing a vehicle; Jason Thai and Casey Miyasaki were very patient and helpful with answering any questions I had. They worked to get the best deal for me. Jason Thai was very knowledgeable about the vehicle and walked me through all the features of my car. I appreciate the time and effort they had put into this to make this an easy and quick process. Would definitely consider them with any future vehicle ...
I just want to say my experience was crazy and fun I guess ? Lmao. But I want to say Ethan Medrano was very nice and consistent with helping me. It was my first time trying to get a car by myself, so yes I was clueless and helpless HAHA. But he helped me understand the process, even the features of the car I was getting and was always willing to offer to help. Although there was a couple inconvenience he made sure that he had a plan b for everything. So if y'all trynna get a whip, ask for ...
Harry and staff were great.
Excellent service staff nice show room friendly people everybody is very helpful. I am glad I purchased a Lexus absolutely no repair issues.
Covid-19:Bought my lexus 10yrs ago, I come every year for my free safety check. This year was a bit different with covid. Before arriving they made sure to tell you to leave your key fob in the car for them. Upon arrival you use a qr scanner to go onto a website that they ask the usual covid questions and if anyone in the house hold has traveled out if state. You're able to take this quiz before hand and show a photo of your successful quiz to them. They also do temperature check before you're able ...
My friends always ask me why I keep bringing my car here for servicing instead of taking it to some regular Joe Shmoe place. My answer is simply because of the customer service!!! There was only one occasion when I needed to take it in somewhere else because my battery died on a Sunday. And I regretted it after a year when that battery crapped out and hence why I'm here getting another battery. Thank goodness they could squeeze me in last minute. Because of COVID, you need to make an appointment for all service needs. So I woke ...
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